Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by raja62 in connection with our online betting platform and related services. By creating an account, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

raja62 operates as an online gaming platform serving Indonesian players. We are committed to complying with applicable data protection laws and regulations, including international data protection standards and Indonesian privacy regulations to the extent they apply to our operations.

If you have questions or concerns about how we handle your personal information, please contact our Data Protection Officer using the contact details provided at the end of this policy.

2. Information We Collect

raja62 collects various types of personal information to provide, maintain, and improve our services, ensure security, and comply with legal obligations.

2.1 Information You Provide Directly

When you register an account or use our services, you provide us with the following information:

• Account Registration Data: Full name, date of birth, email address, mobile phone number, residential address, chosen username and password;
• Identity Verification Documents: Government-issued ID (Indonesian National ID card/KTP, passport, or driver's license), proof of address documents, selfie photographs for KYC verification;
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), transaction histories;
• Communication Data: Messages sent through customer support channels, live chat transcripts, emails, feedback forms, survey responses;
• Preference Settings: Language preferences, notification settings, marketing communication preferences.

2.2 Information Collected Automatically

When you access raja62 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers;
• Connection Data: IP address, internet service provider, geographic location (country, region, city level), time zone;
• Usage Data: Pages viewed, features accessed, games played, betting history, session duration, click patterns, navigation paths;
• Transaction Data: Deposit amounts, withdrawal requests, payment methods used, transaction timestamps, account balance changes;
• Log Data: Error logs, crash reports, system diagnostics, security event logs.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions (to verify transactions and prevent fraud);
• Identity verification services (to confirm your identity during KYC procedures);
• Game providers and software vendors (to track game outcomes and betting activity);
• Advertising partners and analytics providers (to measure campaign effectiveness and website performance);
• Publicly available sources (to comply with anti-money laundering regulations).

3. How We Use Your Data

raja62 processes your personal information for the following legitimate purposes:

3.1 Service Provision

• Create and maintain your user account;
• Process deposits, withdrawals, and other financial transactions;
• Enable you to place bets and participate in gaming activities;
• Display personalized content, game recommendations, and betting options;
• Provide customer support and respond to your inquiries;
• Communicate important account updates and service notifications.

3.2 Security & Compliance

• Verify your identity and age (ensuring all users are 21 years or older);
• Detect and prevent fraud, money laundering, and other illegal activities;
• Monitor for problem gambling behaviors and enforce responsible gaming policies;
• Comply with legal obligations, regulatory requirements, and court orders;
• Maintain security of our systems and protect against cyber threats;
• Enforce our Terms & Conditions and other policies.

3.3 Marketing & Communications

• Send promotional offers, bonus notifications, and special deals (with your consent);
• Deliver targeted advertising based on your interests and activity;
• Conduct customer satisfaction surveys and gather feedback;
• Inform you about new games, features, and platform improvements.

3.4 Analytics & Improvement

• Analyze usage patterns to improve user experience and platform performance;
• Conduct research and statistical analysis to develop new products and services;
• Test new features and optimize existing functionality;
• Monitor and analyze trends in player behavior and betting patterns.

4. Data Sharing & Disclosure

raja62 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions;
• Gaming Software Providers: Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, and other studios deliver games and betting platforms;
• Identity Verification Services: KYC vendors verify your identity documents and conduct anti-fraud checks;
• Customer Support Tools: Live chat platforms and ticketing systems help us deliver customer service;
• Cloud Hosting Providers: Secure servers store and process data on our behalf;
• Analytics Services: Google Analytics and similar tools measure website traffic and user behavior.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or other governmental authorities when:

• Required by applicable law, regulation, legal process, or government request;
• Necessary to investigate or prevent illegal activities, fraud, or security threats;
• Needed to protect the rights, property, or safety of raja62, our users, or the public;
• Compelled by a valid subpoena, warrant, or court order.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business assets. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Security

raja62 takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions;
• Secure Storage: Personal information is stored on encrypted servers in secure data centers with restricted physical and digital access;
• Firewall Protection: Advanced firewalls protect our systems from external attacks and unauthorized intrusions;
• Penetration Testing: Regular security audits and vulnerability assessments identify and address potential weaknesses;
• Access Controls: Role-based access restrictions ensure only authorized personnel can access personal data on a need-to-know basis.

5.2 Organizational Security Measures

• Employee training programs on data protection best practices and confidentiality obligations;
• Strict confidentiality agreements requiring all staff and contractors to protect user data;
• Incident response procedures to quickly address any data breaches or security events;
• Regular backup procedures to prevent data loss;
• Secure disposal protocols for data that is no longer needed.

While we employ industry-standard security measures, no system is completely secure. You also play a role in protecting your information by choosing a strong password, keeping your login credentials confidential, and notifying us immediately if you suspect unauthorized account access.

6. Cookies & Tracking Technologies

raja62 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device on return visits and remember your preferences.

6.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core website functionality, security, and account login	Session / Persistent
Performance Cookies	Collect anonymous usage data to improve site performance and user experience	Up to 2 years
Functional Cookies	Remember your preferences, language settings, and personalization choices	Up to 1 year
Marketing Cookies	Track advertising effectiveness and deliver relevant promotional content	Up to 13 months

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling essential cookies may affect your ability to use certain features of raja62. To manage cookies, access your browser's settings menu (typically under Privacy or Security sections).

7. Your Privacy Rights

As a raja62 user, you have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information by logging into your raja62 account dashboard. For a comprehensive data export, contact our support team.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting customer support.

7.3 Right to Deletion

You may request deletion of your personal information under certain circumstances. However, we may need to retain certain data to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions. Account closure requests can be submitted through customer support.

7.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another service provider where technically feasible.

7.5 Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. Use the unsubscribe link in marketing emails or adjust your communication preferences in your account settings.

7.6 Right to Withdraw Consent

Where we process your data based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 12. We will respond to your request within 30 days.

8. Data Retention

raja62 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements.

8.1 Active Accounts

While your account remains active, we retain all account information, transaction history, and betting records to provide ongoing services and maintain security.

8.2 Closed Accounts

After account closure, we retain certain information for the following periods:

• Financial Records: Minimum 7 years (for tax and accounting purposes);
• KYC Documents: Minimum 5 years (for anti-money laundering compliance);
• Transaction Logs: Minimum 5 years (for fraud prevention and dispute resolution);
• Marketing Data: Deleted immediately upon unsubscribe request;
• Communication Records: 3 years (for customer service quality and dispute resolution).

8.3 Legal Holds

If your data is subject to legal proceedings, regulatory investigations, or ongoing disputes, we may retain it beyond standard retention periods until the matter is resolved.

9. International Data Transfers

raja62 may transfer your personal information to countries outside Indonesia for processing and storage. Some of these countries may have different data protection laws than Indonesia. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by data protection authorities;
• Ensuring recipient countries provide adequate data protection;
• Implementing technical and organizational security measures during transfers;
• Obtaining your explicit consent where required by law.

By using raja62 services, you acknowledge and consent to the international transfer of your data as described in this policy.

10. Children's Privacy

raja62 services are strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or retain personal information from individuals under 21 years of age. If you are under 21, you are prohibited from creating an account or using our services.

If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete that information from our systems and close the associated account. Parents or guardians who believe their child has provided personal information to raja62 should contact us immediately at the email address provided in Section 12.

We conduct age verification checks during account registration and may request additional proof of age documentation during the KYC process. Users who fail age verification will have their accounts closed and any deposits refunded.

11. Changes to This Privacy Policy

raja62 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy;
• Notify you via email to the address registered in your account;
• Display a prominent notice on our website and/or within your account dashboard;
• For significant changes affecting your rights, request your explicit consent where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of raja62 services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how raja62 handles your personal information, please contact us:

• Email: [email protected] (response within 48 hours)
• Live Chat: Available 24/7 through your account dashboard
• Mail: Data Protection Officer, raja62

When contacting us about privacy matters, please include your account username, registered email address, and a detailed description of your inquiry or request. For security purposes, we may ask you to verify your identity before responding to certain requests.

We take all privacy inquiries seriously and are committed to addressing your concerns promptly and professionally.